Powering your customer experience
on Microsoft Teams

Turn Microsoft Teams into an omnichannel contact center, live in under one hour.

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Measurable results from the very first days with Heedify

An optimal agent experience that transforms your contact center performance.

Zero experience disruption. Your agents work directly in Teams, the tool they already know. Calls, history, and collaboration: everything in one place. Less complexity, more efficiency.

Administrative tasks handled automatically: call summaries, tagging, and intelligent routing. Your agents focus on what matters most, resolving customer issues.

All customer information instantly accessible in Teams. Deep integration with HubSpot, Salesforce, and other CRMs. No screen switching. No wasted time.

- 0 %

Wait time

+ 0 Hours

Saved per agent per day

+ 0 %

Agent satisfaction

0 %

Availability

Heedify elevates the agent experience to drive performance.

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Omnichannel experience, right inside Teams

Heedify automates essential tasks to free up team time and improve service quality.

AI agents & automated tasks

CRM synchronization, automatic data updates, and repetitive task management.

  • Optimized omnichannel distribution
  • Skills-based routing: the right agent, at the right time.
  • IVR & chatbots: no-code customizable journeys
  • Real-time dashboards: instant supervision
  • AI: automatic transcription and analysis

Analytics Power BI natif

Customizable reports and in-depth trend analysis with easy export.”

Operational KPIs and metrics

Customizable reports and in-depth trend analysis with easy export.
 
 
 

Real-time dashboards

Comprehensive tracking of business metrics with comparisons by period, team, or queue.

Reports and dashboards in real time

Heedify delivers a complete contact center reporting solution with real-time analytics, operational KPIs, and native Power BI integration.

Full contact center for Teams capabilities

Heedify brings together all the advanced capabilities expected from a modern contact center to optimize operations and enhance the customer experience.

Skill-based intelligent routing

Calls are automatically routed based on skills, language, and availability. Priority queues and overflow handling efficiently manage activity peaks within Teams.

DTMF and Speech IVR

Multi-level voice journeys with natural speech recognition and DTMF input. Visual editor to customize prompts and call flows without coding.

Call classification

Calls are automatically categorized by reason, product, and criticality. Tags enrich the CRM to ensure full traceability and comprehensive analytics.

Automation and workflows

Heedify automates CRM actions, emails, and IT notifications. Event-triggered workflows (SLA, quality, sentiment) integrate easily with your business tools.

Customer surveys

Automatic sending of post-call and post-chat surveys (CSAT, NPS, CES). Scores are consolidated and trigger alerts in case of low results.

Supervision and quality management

Live call monitoring, whisper coaching, and barge-in capabilities. Recordings are securely stored, transcribed, and AI-analyzed to detect key moments and score agents.

Automatic transcription and intelligent call summaries

Each interaction is automatically transcribed and summarized using AI. This reduces administrative workload, improves compliance, and provides actionable insights for teams.

Security, compliance, and quality

Heedify guarantees a secure, certified, and fully compliant environment aligned with the most stringent standards.

Security and compliance

Heedify est conçu pour les environnements critiques et sécurisés 

  • Enterprise resilience with 99.99% availability on Azure
  • Authentication via Azure AD and role-based access control
  • A GDPR-compliant architecture for total peace of mind

Gestion de la qualité et enregistrements

Heedify is designed for secure, mission-critical environments.

  • Enregistrements Teams certifiés avec transcription automatique
  • Détection des moments clés pour un contrôle qualité rapide
  • Synchronisation CRM instantanée pour un suivi précis

Des intégrations CRM faciles et flexibles

Heedify est le choix naturel pour gérer vos relations clients directement dans Teams.

Nous connectons votre CRM pour fournir plus de contexte aux agents et enrichir automatiquement les enregistrements avec des transcriptions et des résumés.

Contact Center integration - Salesforce
HubSpot - Heedify integration
Heedify Dynamics integration

Simple and transparent pricing

From 1 to 1,000+ agents, all essential CX features included from the very first subscription — no commitment, no hidden fees.

 
 
 

  • IT Service Desk

  • Sales Teams

  • Public Services & Government

  • Healthcare & Insurance

 

FAQ

Yes, all Heedify features are accessible directly within Teams, without compromising the user experience. Agents, supervisors, and back-office teams continue using the familiar Teams interface, with no additional learning curve.

 
 
 

 

Heedify is built on Unify mode (Teams Phone extensibility), which makes setup very straightforward. Deployment requires very few permissions and can be up and running in under 60 minutes, depending on your organization and existing workflows.

 
 
 

 

Yes, AI is integrated at multiple levels depending on the use case. For example, it enables automatic transcription and summarization of interactions, and also includes specialized AI agents, such as Heedify’s AI receptionist. For more details and customization options, simply reach out to your Heedify representative.

 
 
 

Yes, Heedify centralizes all your channels voice, web chat and into a single interface, delivering a smooth and consistent experience.

 
 
 

Yes, Heedify runs on Azure with a guaranteed 99.99% availability. Several large enterprises, including Société Générale, trust Heedify to manage their contact center.

 
 
 

Ready to discover the power of Heedify?

Start your free trial now and watch your ideas come to life simply and creatively.

 
 
 

 

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