Attendant Console
built for Microsoft Teams

Heedify is the only truly native operator console for Microsoft Teams, designed to simplify the management of your switchboard calls without compromising the Teams experience.

Omnichannel experience without additional infrastructure

Everything is designed to simplify the work of your front desk and keep control of every call, directly within Teams.

Designed for reception

An experience designed for receptionists

Heedify provides an intuitive and user-friendly interface, specifically designed for front-desk workflows. Native Windows call notifications, one-click actions, and everything you need on a single screen, all while preserving the Teams experience you love.

One click to answer, transfer, place on hold, or park a call
Native Windows notifications with full caller context
Manage everything from a single interface, designed for the front desk

Transfer with confidence

Every call reaches the right person. Every time

Transfer calls exactly the way you want blind, attended, or consultative without ever leaving Teams. And if something goes wrong, the call automatically comes back to you.

Blind, attended, and consultative transfers
Secure transfer with automatic call return
Reach desk phones, mobile devices, or external numbers

The essential context and visibility,
before taking action.

All the key information to route every call effectively, from the very first second.

Know before you answer

Context at a glance.
Conversations that matter

Before even picking up, your operator sees everything they need: who’s calling, their history, VIP status, and the best person to help them.

Instant caller recognition with full history
CRM and directory synchronization (HubSpot, Salesforce, ServiceNow)
Smart contact notes shared with the entire team

Real-time visibility

Always know who’s available

Real-time Teams presence and calendar integration allow your operator to always know who can take a call right now. No more transfers to someone who’s in a meeting.

Real-time presence and calendar integration
Custom groups and favorites for quick access
Search across the entire organization in seconds

Everything you need. Nothing unnecessary

Heedify gives your operators the tools to deliver exceptional service without the complexity.

Queue management

Gérez les pics d’appels sans stress. Files intelligentes, priorisation VIP et règles de débordement pour satisfaire chaque appelant.

Reporting and analytics

Tableaux de bord en temps réel et intégration Power BI pour optimiser les performances et démontrer la valeur.

Compliance and call recording

Enregistrement, rétention et pistes d’audit inclus dans chaque licence. Conforme RGPD

- 0 %

Wait time

+ 0 %

First-call resolution

- 0 min

Deployment time

0 %

Availability

Customer testimonial

Cerfrance:
15 branches, a unified front-desk experience.

La meilleure façon de montrer notre engagement est à travers les expériences et les histoires de ceux qui ont collaboré avec nous.

Built on Microsoft. Ready for the future.

Heedify is built on Teams Phone Extensibility (TPE) Microsoft’s latest and most advanced integration model. Your investment is secure, supported, and ready to evolve with Teams.